Band Mastery

At Band Mastery, we stand behind the quality of our products. While we strive for perfection, we understand that sometimes issues may arise. Here’s our straightforward return and refund process.

14-Day Return Window

We offer a 14-day return window from the date you receive your order. This policy specifically covers:

• Manufacturing defects
• Quality issues
• Unopened and unworn items

How to Request a Return

For the fastest resolution, please follow these steps:

1. Email us at support@bandmastery.com

• Include your order number
• Attach clear photos or videos showing any defects
• Describe the issue you’re experiencing

2. Required Information:

• Order number
• Date of purchase
• Product name/style
• Detailed description of the issue
• Clear photographs or videos showing the problem

What’s Covered

We accept returns for the following manufacturing defects:

• Material flaws
• Stitching issues
• Connector defects
• Structural problems
• Finishing defects

What’s Not Covered

The following situations are not eligible for returns:

• Normal wear and tear
• Damage caused by misuse
• Unauthorized modifications
• Issues reported after the 14-day window
• Items showing signs of wear beyond initial fitting

Refund Process

Once your return is approved:

1. You’ll receive a confirmation email
2. Refund will be processed within 3-5 business days
3. Money will be returned to your original payment method
4. A confirmation email will be sent once the refund is complete

International Returns

• Same 14-day policy applies
• For manufacturing defects, we cover return shipping
• Clear customs documentation required

Our Quality Guarantee

As specialists in Apple Watch bands, we maintain strict quality standards. If you receive a product with manufacturing defects, we’ll make it right through either:

• Full refund
• Product replacement
• Store credit

Need Help?

Contact our customer service team:

• Email: support@bandmastery.com
• Response time: Within 24 hours
• Business hours: Monday-Friday, 9 AM-5 PM EST

Note: This policy is designed to protect both our customers and our business while maintaining our commitment to quality and customer satisfaction. We reserve the right to modify these terms at our discretion.

Questions?

If you have any questions about our return policy, please don’t hesitate to contact us. We’re here to help ensure your Band Mastery experience meets your expectations.